Conditions générales de vente

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Withdrawal period: The period during which the consumer can exercise their right of withdrawal.

Consumer: The natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.

Day: Calendar day.

Continuing performance contract: A distance contract relating to a series of products and/or services, where the obligation to deliver and/or purchase is spread over time.

Durable medium: Any means that enables the consumer or entrepreneur to store information addressed personally to them, in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: The possibility for the consumer to waive the distance contract within the withdrawal period.

Entrepreneur: The natural or legal person who offers products and/or services to consumers remotely.

Distance contract: A contract concluded within the framework of an organized system by the entrepreneur for the distance sale of products and/or services, using exclusively one or more remote communication techniques up to and including the conclusion of the contract.

Remote communication technique: Means that can be used to conclude a contract, without the consumer and entrepreneur being simultaneously in the same place.

General Terms and Conditions: The present General Terms and Conditions of the entrepreneur.

Article 2 – Right of withdrawal

The consumer has the right to withdraw from the contract within a withdrawal period of 30 days, without giving any reason.

During the withdrawal period, the consumer will handle the product and its packaging with care.

If the consumer exercises their right of withdrawal, they will return the product with all supplied accessories and, if reasonably possible, in its original condition, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Article 3 – Scope

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded and every order placed between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be inspected at the entrepreneur's premises and that they will be sent to the consumer free of charge as soon as possible, at the consumer's request.

If the distance contract is concluded electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent to the consumer free of charge, electronically or otherwise, at the consumer's request.

In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis. In the event of conflicting general terms and conditions, the consumer may always invoke the provision that is most favorable to them.

If one or more provisions of these general terms and conditions are at any time wholly or partially null and void or annulled, the contract and these terms and conditions will remain in force for the remainder, and the provision in question will be replaced without delay, by mutual agreement, by a provision that approximates the purpose of the original provision as much as possible.

Situations not provided for in these general terms and conditions should be assessed "in the spirit" of these general terms and conditions.

Ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be interpreted "in the spirit" of these general terms and conditions.

Article 4 – The offer

If an offer has a limited validity period or is subject to certain conditions, this will be explicitly stated in the offer.

The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer.

If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

All images and specifications in the offer are indicative and cannot give rise to compensation or termination of the contract.

Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer contains information such that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:

  • Any shipping costs.
  • The way the contract will be concluded and which actions are required for this.
  • Whether or not the right of withdrawal applies.
  • The method of payment, delivery and execution of the contract.
  • The period for accepting the offer or the period within which the entrepreneur guarantees the price.
  • The amount of the tariff for remote communication if the costs of using the remote communication technique are calculated on a basis other than the regular basic tariff for the communication method used.
  • Whether the contract is archived after its conclusion, and if so, how it can be consulted by the consumer.
  • The way in which the consumer can check and, if desired, correct the information provided by them under the contract before its conclusion.
  • Any other languages in which, in addition to Dutch, the contract can be concluded.
  • The codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically.
  • The minimum duration of the distance contract in the case of a continuing performance contract.
  • Optional: available sizes, colors, and types of materials.

Article 5 – The agreement

Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and fulfills the conditions set therein.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of this acceptance electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the contract.

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur can, within legal frameworks, ascertain whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the contract, they are entitled to refuse an order or request with reasons, or to attach special conditions to its execution.

The entrepreneur will send the following information with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

  • The visiting address of the entrepreneur's establishment where the consumer can lodge complaints.
  • The conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal.
  • Information about guarantees and existing after-sales service.
  • The information included in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the contract.
  • The requirements for terminating the contract if the contract has a duration of more than one year or is for an indefinite period.

In the case of a continuing performance contract, the provision in the previous paragraph only applies to the first delivery.

Every contract is entered into under the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of withdrawal

When purchasing products, the consumer has the option to terminate the contract without giving reasons for a period of 30 days.

This withdrawal period commences on the day following receipt of the product by the consumer or a representative designated by the consumer in advance and made known to the entrepreneur.

During the withdrawal period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to determine whether they wish to keep the product.

If they exercise their right of withdrawal, they will return the product to the entrepreneur with all supplied accessories and, as far as reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

When the consumer wishes to exercise their right of withdrawal, they are obliged to make this known to the entrepreneur within 30 days after receipt of the product. The notification must be made by written message or email.

After the consumer has made known that they wish to exercise their right of withdrawal, the customer must return the product within 30 days. The consumer must prove that the delivered goods have been returned on time, for example by means of a proof of shipment.

If, after the expiry of the periods mentioned in paragraphs 2 and 3, the customer has not made known that they wish to exercise their right of withdrawal and/or has not returned the product to the entrepreneur, the purchase becomes final.

Article 7 - Costs in case of withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products are for their account.

If the consumer has made a payment, the entrepreneur will refund this amount as soon as possible, and no later than 30 days after withdrawal. This refund is subject to the condition that the product has already been received by the entrepreneur or that conclusive proof of complete return can be provided.

Article 8 - Exclusion of the right of withdrawal

The entrepreneur can exclude the consumer's right of withdrawal for certain products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur has clearly stated this in the offer, or at least in a timely manner before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

  • Manufactured by the entrepreneur according to the consumer's specifications.
  • Clearly personal in nature.
  • Which, due to their nature, cannot be returned.
  • That can spoil or age quickly.
  • Whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence.
  • Newspapers and magazines sold individually.
  • Audio and video recordings and computer software for which the consumer has broken the seal.
  • Hygiene products for which the consumer has broken the seal.

Article 9 - The price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market over which they have no influence, with variable prices. This dependence on fluctuations and the fact that any stated prices are indicative prices will be indicated in the offer.

Price increases within three months of the conclusion of the contract are only permitted if they are the result of legal regulations or provisions.

Price increases from three months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:

  • they are the result of legal regulations or provisions;
  • the consumer is entitled to terminate the contract from the day on which the price increase takes effect.

All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 - Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

Any warranty provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur based on the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 30 days of delivery. Products must be returned in their original packaging and in new condition.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

  • The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties.
  • The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to the entrepreneur's instructions and/or the instructions on the packaging.
  • The defect is wholly or partly the result of regulations that the government has made or will make regarding the nature or quality of the materials used.




BESOIN D’AIDE ?

Chez Suandor Paris, votre satisfaction est notre priorité. Vous trouverez sur cette page toutes les informations concernant les retours, les échanges et l’exercice de votre droit de rétractation.


Vous avez reçu un article endommagé ?

Veuillez nous contacter dès que possible à info@suandorparis.fr en indiquant :

  • Votre numéro de commande
  • Une description du problème
  • Une ou plusieurs photos du produit

Notre équipe vous proposera une solution dans les meilleurs délais.


Vous avez reçu le mauvais article ?

Veuillez nous contacter immédiatement en indiquant :

  • Votre numéro de commande
  • Le nom de l’article commandé
  • Le nom de l’article reçu
  • Une photo du produit reçu

Nous traiterons votre demande dans les meilleurs délais afin de résoudre la situation.


Comment exercer votre droit de rétractation ?

Conformément à la réglementation européenne, vous disposez d’un délai de 14 jours à compter de la réception de votre commande pour exercer votre droit de rétractation.

Pour effectuer votre demande :

  • Remplissez le formulaire ci-dessous.
  • Nous confirmerons la réception de votre demande.
  • Après réception et vérification de l’article retourné, votre remboursement sera effectué via le mode de paiement utilisé lors de votre achat, conformément à notre politique de retour.