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Return Policy

(A consumer is any natural person who enters into a legal transaction primarily for purposes which are neither commercial nor self-employed professional activity.)

Information regarding withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 30 days, without providing a reason.

The withdrawal period is 30 days from the date:

• on which you, or a third party designated by you (other than the carrier), took possession of the goods, in cases where you ordered one or more items in the same order and they were delivered simultaneously;
• on which you, or a third party designated by you (other than the carrier), took possession of the last item, in cases where you ordered several items in the same order and they were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. This can be done by email to the following address: Info@suandorparis.fr.

You may use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification regarding the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the standard delivery we offer), without undue delay and at the latest within 30 days from the receipt of your withdrawal notification.

For this refund, we will use the same payment method used for the initial transaction, unless expressly agreed otherwise. In no event will this refund incur any additional fees for you.

We may defer the refund until:

• we have received the returned goods; or
• you have provided proof that you have returned the goods,

whichever occurs first.

You must return or hand over the goods without undue delay and at the latest within 30 days from the date on which you informed us of your decision to withdraw from the contract. This deadline is met if you return the goods before the 30-day period expires.

The direct costs of returning the goods are at your expense.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Reasons for exclusion and expiry of the right of withdrawal

The right of withdrawal does not apply to contracts:

• for the supply of goods that are not prefabricated and which are manufactured based on an individual choice or decision of the consumer;
• for the supply of goods that are liable to deteriorate rapidly or have a limited shelf life;
• for the supply of alcoholic beverages whose price was agreed upon at the time of concluding the contract, but which can only be delivered at the earliest 30 days after concluding the contract and whose value depends on market fluctuations;
• for the supply of newspapers, periodicals or magazines, with the exception of subscriptions.

The right of withdrawal expires prematurely for contracts:

• for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal was removed after delivery;
• for the supply of goods which, after delivery, according to their nature, are inseparably mixed with other items;
• for the supply of audio or video recordings and computer software in a sealed package, if the seal was removed after delivery.

Sample withdrawal form

In all cases, please contact us at the following email address before returning the goods: Info@suandorparis.fr.

The return address on our packages is not our return address. Our return address will be provided to you by email upon request.

If you wish to cancel the contract, please complete the form below and send it to us by email.

Withdrawal Form

I/We () hereby give notice that I/we () withdraw from my/our contract of sale of the following goods (*)/

for the provision of the following service (*)

Ordered on: () ____________ / Received on: () ______________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date: ______________

(*) Delete as appropriate.